Contact Us
If you encounter any issues or have questions, please contact us through the following methods:
Technical Support Email
xinyeatom@bianfeng.com
We will respond to your email within 24-48 hours
Frequently Asked Questions
Before contacting us, please check the FAQ section as your question may already be answered
Note: To resolve your issue faster, please provide the following information in your email:
- Your device model and iOS version
- Detailed description of the issue
- If possible, please attach relevant screenshots
- Your game username or ID
Frequently Asked Questions (FAQ)
1. Make sure your device is running the latest version of iOS
2. Check if there are any available game updates
3. Try restarting your device
4. If the problem persists, please contact us via the technical support email
1. Ensure you are logged into Game Center for cloud save of game progress
2. Check if your network connection is working properly
3. Try logging out and back into your Game Center account
4. If the issue is not resolved, please contact us via the technical support email, providing your game ID and the problem encountered
1. The game currently does not support account reset functionality
2. If you wish to delete game data, you can uninstall and reinstall the game
3. Please note that deleting game data will permanently lose your progress
4. For further assistance, please contact us via the technical support email
Policies & Terms
Please carefully read the following important policy documents: